1. What will be assessed in the annual assessment?

2. When will I receive the appointment letter?

3. Apart from appointment letter, is there any other means I can receive the appointment date?

4. How to re-schedule the appointment date or time?

5. What is the new arrangement of rescheduling annual appointment?

6. Can the student change the Student Health Service Centre (SHSC) for annual assessment?

7. Can overseas students who are born in HK join the Student Health Service?

8. Can overseas students who are born in HK join the Student Health Service?

9. Enquiry about Immunisation/Vaccination of Primary School students.

10. Enquiry about Immunisation/Vaccination of Secondary School students.

11. Having lost the Immunisation/Vaccination Card/Record, how to re-issue it?

12. What can I do if the appointment letter is lost?

13. What can I do if the adverse weather conditions happen on the appointment date?

Internet Service

1. What is the Student Reference Number (STRN) for the Internet service?

2. What is the Activation Code for the Internet service?

3. How to reset the expired activation code of student account?

4. I have re-scheduled the appointment via phone, but why the Internet service does not show the updated appointment?

5. I have pressed “Forget Password” on the Internet service, but why still cannot receive the email for changing the password?

What will be assessed in the annual assessment?

• The yearly health assessment of Student Health Service include screening for health problems related to growth, nutrition, blood pressure, vision, hearing, spine, psychological health and behavior; individual health counselling and health education. You may refer to “HEALTH PROGRAMMES AT STUDENT HEALTH SERVICE CENTRE” for details.

When will I receive the appointment letter?

• Student Health Service Centre will inform schools to collect the appointment letter at designated centres about 3 to 4 weeks after the appointment is arranged. Schools then distribute the appointment letter to students before the appointment.

Apart from appointment letter, is there any other means I can receive the appointment date?

• Apart from the appointment letter, student/parent will be notified 4 working days before the appointment date by receiving a SMS reminder sent by Student Health Service, the Registered SMS Sender IDs will be marked with “#DH-CLINICS”.

How to re-schedule the appointment date or time?

• Upon receipt of the appointment letter, you could call the staff of the designated Centre to make arrangement if genuinely needed. Please refer to Centre Information for details.
  As the appointments are arranged in advance, centre may not provide the appointment you want, please attend the appointment as much as possible.
  You can also re-schedule your appointment in Student Login via the Internet service if you have already registered. (Remark: Same day appointment cannot be re-scheduled via the Internet service.)

What is the new arrangement of rescheduling annual appointment?

• Two rescheduling requests are only allowed for students / parents who need to reschedule the annual health appointment. You can contact the designated centre to reschedule the date and time slot that you want to change for the first time according to the centre’s situation.
  If second time of appointment rescheduling is required, your appointment will be arranged by centre staff.
  Any missed appointment as scheduled and need to reschedule, it will be regarded as the appointment has been changed once.

Can the student change the Student Health Service Centre (SHSC) for annual assessment?

• In view of the overwhelming needs, only limited quotas can be allocated for requests on changing centre or rescheduling of appointments. Students who genuinely require a change of their service centre in this school year shall contact their respective centre after receiving the appointment letter. Please contact the designated centre. Please refer to Centre Information for details.

Can overseas students who are born in HK join the Student Health Service?

• Hong Kong residents who study in Primary 1 to Secondary 6 in overseas/ Mainland China schools can join this service by individual enrolment. Please obtain the Application and Consent form from the centre OR our website. Fill in the form and return to the centre you selected by fax, post or in person. You may refer to Centre Information for details.
  (Remarks: Primary 1 to Secondary 6 students studied in overseas/ Mainland China need to submit the original school attendance certificate and copy of identity documents for application.)

New immigrants arrive HK in the middle of school year, can they join this service?

• Students who study in Primary 1 to Secondary 6 day schools can join the service by individual enrolment. Please obtain the Application and Consent form from the centre or Student Health Service website. Fill in the form and return to the selected centre by fax, post or in person. You may refer to Centre Information for details.

Enquiry about Immunisation/Vaccination of Primary School students.

• Please call the School Immunisation Teams on 2615 8585 / 2615 8563 for enquiry.
  (As SHSC provides mop-up immunisation for Secondary School Students ONLY.)

Enquiry about Immunisation/Vaccination of Secondary School students.

• Please call the staff of the designated centre to enquire or make arrangement. You may refer to Centre Information for details.

Having lost the Immunisation/Vaccination Card/Record, how to re-issue it?

• Parent / Student can download the forms [Application for Copy of Childhood Immunisation Record] from Student Health Service website. The completed application form and the relevant documents can be submitted in person or by post to either one of the Student Health Service Centres, Maternal and Child Health Centres or School Immunisation Teams.
  You may also apply for a copy of immunisation record by online application from GovHK. Upon successful submission, you will be issued a reference number. The chosen pick-up centre will make arrangements and communicate with you accordingly.

What can I do if the appointment letter is lost?

• Please call the staff of the designated Centre to enquire your appointment date and time. You may refer to Centre Information for details.

What can I do if the adverse weather conditions happen on the appointment date?

• When Tropical Cyclone Warning Signal No. 8 or above is hoisted, or “Extreme Conditions” announced by the Government or Black Rainstorm Warning Signal is / are in force, services at our centres will be suspended. Please pay attention to adverse weather conditions and Government announcements on relevant public services. After resumption of service, please contact centre staff for rescheduling of appointment.

Internet Service

What is the Student Reference Number (STRN) for the Internet service?

• In general, the STRN for Student Registration is the registration number of your child's Hong Kong Birth Certificate or the Hong Kong Identity Card number (including the number/alphabet in the bracket but without the bracket) or Re-entry Permit number.

What is the Activation Code for the Internet service?

• To obtain an Activation Code, you have to sign the Consent and Declaration of the "Application form for Joining Internet Services of the Student Health Service (Parent)" which is printed on the back page of the given Appointment Letter.
  Then submit the consent form to the doctor or nurse when your child attends the Student Health Service Centre for annual health assessment. After receiving your consent, an Activation Code will be generated to you / your child on the same day which is printed onto the "Personal Health Assessment Findings and Recommendations".
  Access our website https://www.studenthealth.gov.hk/wsmash/registerStep1.jsp, key in the Student Reference Number (STRN), Date of Birth and the Activation Code to register as a user.
  Primary 1 or students who had never joined our Service will be provided an Activation Code after attended our service.

How to reset the expired activation code of student account?

• You may contact your designated centre to reset your activation code of Internet Service.

I have re-scheduled the appointment via phone, but why the Internet service does not show the updated appointment?

• As the synchronization of data in centres and our website will be updated after office hours, registered users can access our website to get the latest information after 8 pm of every working day.

I have pressed “Forget Password” on the Internet service, but why still cannot receive the email for changing the password?

• The Internet service will be updated after office hours. Please check your registered email for the Internet service after 8 pm of every working day.